Your privacy matters to er999. This policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as an er999 account holder based in Pakistan.
A plain-language summary of the six core privacy principles that govern how er999 handles your personal data. Full legal detail follows in the policy sections below.
er999 collects only the personal data that is strictly necessary to operate your account, process payments through JazzCash, EasyPaisa, and linked bank channels, and comply with applicable licensing obligations. We do not collect data for its own sake.
Every data transmission between your browser and the er999 platform is protected by 256-bit SSL encryption. Stored credentials are hashed using industry-standard algorithms. Your personal and financial data is never transmitted or stored in plain text.
er999 does not sell, rent, or licence your personal data to unaffiliated third parties for their own marketing or advertising purposes. Your contact details, payment history, and betting activity are never monetised outside the er999 platform.
As an er999 account holder you have the right to access, correct, and request deletion of your personal data at any time. You can exercise these rights by contacting er999 support directly. Requests are processed within 30 calendar days of receipt.
er999 uses cookies solely for session management, security, and platform performance. We do not deploy cross-site tracking cookies or share browsing data with advertising networks. You can manage cookie preferences through your browser settings at any time.
er999 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Account data is deleted or anonymised within 90 days of a confirmed account closure.
er999 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of all users who access, register on, or interact with the er999 website at er999.ws and all associated services ("the Platform"). This Privacy Policy explains our practices regarding the collection, use, storage, disclosure, and protection of your personal information.
This policy applies to all er999 users, including registered account holders and visitors browsing the platform without an account. It covers all data processing activities carried out by er999 in connection with the operation of the platform, including account management, payment processing, customer support, and promotional communications.
er999 processes personal data in a manner that is consistent with internationally recognised data protection principles, including those reflected in the General Data Protection Regulation (GDPR). While er999 primarily serves English-speaking Pakistani players, we apply rigorous global data protection standards to all user data regardless of geographic location.
er999 collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the platform, and from trusted third-party sources such as payment processors and identity verification services. The categories of data we collect include:
er999 uses your personal data exclusively for the purposes described in this policy. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which er999 processes your personal data are set out in the table below:
| Purpose | Data Used |
|---|---|
| Account creation & management | Registration data, identity documents, email, mobile number |
| Age & identity verification (KYC) | Date of birth, CNIC / passport copy, full name |
| Payment processing | Wallet identifiers, bank account details, transaction history |
| Fraud prevention & AML compliance | Transaction history, IP address, device data, identity data |
| Customer support | Account data, communications history, transaction records |
| Promotional communications | Email address, betting activity, bonus history |
| Platform security & integrity | IP address, login logs, device data, session information |
| Responsible gaming monitoring | Betting activity, deposit frequency, self-exclusion records |
er999 may also use aggregated, anonymised data — from which no individual user can be identified — for internal analytics, platform improvement, and reporting purposes. Such anonymised data is not subject to the restrictions in this Privacy Policy.
er999 relies on one or more of the following legal bases when processing your personal data, depending on the specific processing activity:
er999 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial purposes. We may, however, share your data with the following categories of recipients where necessary and proportionate:
To facilitate deposits and withdrawals, er999 shares the minimum necessary financial identifiers with authorised payment processors including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Bank Alfalah. These processors are bound by their own data protection obligations and are not permitted to use your data for any purpose other than processing the specific transaction.
er999 uses regulated third-party KYC and identity verification service providers to confirm the identity and age of account holders. These providers may process copies of identity documents such as your CNIC or passport on er999's behalf and are bound by strict data processing agreements.
er999 may disclose personal data to regulatory authorities, law enforcement agencies, or gaming licensing bodies where required to do so by applicable law, court order, or regulatory direction. Such disclosures will be made to the minimum extent required and, where legally permissible, you will be notified of the disclosure.
er999 shares relevant transaction and identity data with specialist fraud prevention and Anti-Money Laundering screening services to protect the platform and its users from financial crime. Information provided to these services may be used to prevent fraud and money laundering by other organisations that also use those services.
er999 uses cookies and similar technologies on the platform for the following limited purposes:
er999 does not use third-party advertising cookies, cross-site tracking pixels, or social media tracking tags. You can configure your browser to block or delete cookies at any time. Note that disabling essential session cookies may prevent certain er999 platform features from functioning correctly.
er999 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. Our security infrastructure includes:
er999 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, and contractual obligations. Our standard retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Active account registration data | Duration of account plus 5 years after closure |
| KYC identity verification documents | 5 years from the date of verification or account closure |
| Transaction and payment records | 7 years (financial regulatory requirement) |
| Betting and gaming activity logs | 5 years from the date of the activity |
| Customer support communications | 3 years from the date of the last communication |
| Security and login event logs | 12 months on a rolling basis |
| Anonymised analytics data | Indefinitely (no personal identifiers retained) |
Upon expiry of the applicable retention period, personal data is either securely deleted or anonymised in a manner that prevents re-identification. You may request early deletion of your personal data subject to the limitations described in Section 9 of this policy.
As a user of the er999 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact er999 support using the contact details in Section 13. Requests will be acknowledged within five (5) business days and resolved within thirty (30) calendar days.
The er999 platform is strictly intended for users aged 21 years and above. er999 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from an individual under 21, we will delete that data immediately and close the associated account.
If you are a parent or guardian and believe that a person under your care has registered on the er999 platform, please contact our support team immediately at [email protected]. We will investigate the matter promptly and take all necessary action, including permanent account closure and full data deletion.
er999 is an internationally operating platform and may transfer your personal data to servers or processing facilities located outside Pakistan. Where such transfers occur, er999 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that which would apply within Pakistan or under the GDPR framework, including:
By using the er999 platform, you acknowledge and agree that your personal data may be transferred to and processed in countries outside Pakistan in accordance with the safeguards described above.
er999 reserves the right to update or amend this Privacy Policy at any time. The effective date at the top of this page will be revised whenever a material change is made. Where changes are significant, er999 will notify registered account holders via the email address associated with their account or via a notification displayed upon login to the er999 platform.
Your continued use of the er999 platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how er999 protects your personal data. If you do not agree with any material change to this policy, you should discontinue use of the platform and contact support to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which er999 processes your personal data, please contact our dedicated privacy support team. All privacy-related queries will be handled with strict confidentiality and in accordance with the timelines described in Section 9 of this policy.
For responsible gaming concerns, self-exclusion requests, or deposit limit adjustments, please visit our Responsible Gaming page or include "Responsible Gaming" in the subject line of your support email.
Play with confidence knowing that er999 applies industry-leading data protection standards to every Pakistani player account. Explore the platform, claim your bonus, or log in to continue your session.
🔞 Must be 21 or older to use er999. Please gamble responsibly. See our Responsible Gaming page for support tools.